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How Can a Manager Delete the Account/Profile of the Employee?

Unfortunately, there is no way to delete an account/profile of an employee once created. You can only DISABLE the account/profile of an employee, so it will become inaccessible. However, disabling an account/profile will not remove the name of the specific employee to the list of your employees under your 'Manage Users' page.

  • To disable the employee’s account/profile, you have to log in to your manager’s account. Then, click the ‘Users & Groups' on the top right side of the page.


  • Tick the box corresponding to the name of the employee who you would like to disable the account/profile. Then, click the ‘DISABLE USER’ button.


  • Click ‘OK’ on the pop-up confirmation page. 


  • After confirmation, the account/profile of the employee is now disabled, and it should now show as 'YES' which corresponds to the name of the learner under the 'Account Locked' column. 

If you need further assistance, you may email us at, chat with us live or call us at (877) 881-2235. We are open from 8 AM CST to 8 PM CST, Mondays through Fridays.

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