This course provides you with the necessary knowledge and techniques you need to be a responsible seller of alcohol. Specifically,  you will learn how to protect yourself and your establishment from  liability; how alcohol affects your customers; how to recognize the  effects of alcohol on your customers; how to prevent customers from  becoming intoxicated; how to intervene when you need to refuse a sale to  someone; how to prevent and deal with disturbances; how to accurately  check IDs and recognize minors; how to prevent second-party sales; and  how to refuse a sale.

Course Objectives   

Learning Objectives

- Describe alcohol use.
- Recognize the effects of alcohol.
- Identify the seller's role in the enhancement of public safety.
- Discuss the seller's responsibilities and obligations under the law.
- Define blood alcohol concentration and how it is calculated.
- Describe the effects of mixing alcohol with other drugs.
- Recognize intoxicated individuals.
- Refuse a sale to someone with little conflict.
- Prevent disturbances in the establishment and handle difficult situations.
- Check IDs accurately, and recognize clues for when an individual is using a fake ID.
- Recognize second-party sales.

Topics Covered

This course covers the following topics:

Lesson 1: Introduction

Lesson 2: How Alcohol Affects the Body

Lesson 3: Recognizing Intoxicated Customers

Lesson 4: Preventing Disturbances

Lesson 5: Minors and Liability

Lesson 6: How to Refuse a Sale

Lesson 7: Arizona Laws and Regulations

Regulatory Information

Learn2Serve Arizona On-Premises Title 4 Basic Training and  Certification Exam - Arizona Department of Liquor Licenses and Control

  • Name:  Arizona Department of Liquor Licenses and Control 
  • Phone: 602-364-1936     
  • Fax: 602-542-6799  
  • Website URL:  
  • Email Address:
  • Address:800 West Washington St. 5th Floor   
  • City: Phoenix       
  • State: AZ 
  • Zip: 85007         

Quiz Information

All quizzes must be passed with a 70% or higher to move to next quiz.


The final exam must be successfully passed with a 70% or higher to receive the certificate of completion.