How do I unlock my course due to validation failure?

If you have been locked out of your course due to validation failure, you will be prompted with a page (as shown below) for the instructions on how you can unlock it.

• First, you have to Click the ‘UNLOCK MY COURSE’ button.

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• Upon clicking the ‘UNLOCK MY COURSE’  button, an email from support@360training.com will be sent to you with the link to reset your validation questions.

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• You have to click the ‘reset your validation questions’ link in the email.

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• Upon clicking the ‘reset your validation questions’ link, you will be redirected to a webpage where you can edit your details for your validation questions. Then, click ‘Update’ button.

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• Your course has now been unlocked. You may now go back to your account, launch again your course and you can continue taking it.

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If you need further assistance, you may email us at support@360training.com, chat with us live or call us at (877) 881-2235. We are open from 8 AM CST to 8 PM CST, Mondays through Fridays.