How can we help you today?

How do I unlock my course due to validation failure?

If you have been locked out of your course due to validation failure, you will be prompted with a page (as shown below) for the instructions on how you can unlock it.

  • First, you have to Click the ‘UNLOCK MY COURSE’ button.
Image
1

 

  • Upon clicking the ‘UNLOCK MY COURSE’  button, an email from support@360training.com will be sent to you with the link to reset your validation questions.
Image
2

 

  • You have to click the ‘reset your validation questions’ link in the email.
Image
3

 

  • Upon clicking the ‘reset your validation questions’ link, you will be redirected to a webpage where you can edit your details for your validation questions. Then, click ‘Update’ button.
Image
4.1

 

  • Your course has now been unlocked. You may now go back to your account, launch again your course and you can continue taking it.
Image
5

 


If you need further assistance, you may email us at support@360training.comchat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.

Privacy Policy  |   Terms and Conditions

©2022 360training

©2022 360training   Privacy Policy  |   Terms and Conditions