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Why I am Getting a 'Session Expired' Message on my Course?

360training website and courses are database driven which is secured and requires a login, hence, you may get a "Session Expired", "Session Has Expired" or "Session Timed Out" message.

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When getting a "Session Expired", "Session Has Expired" or "Session Timed Out" error message on your course, this is due to one of the below reasons:

Multiple Sessions

  • Please make sure that you are not currently logged into your account in multiple browser sessions. This includes accessing your account from another browser, tabs, or mobile device at the same time. The previously opened session expired when the new session is created. Please avoid accessing the course using multiple browsers, tabs, or mobile devices at the same time.

Inactivity (Idle Time)

  • If you have not been doing anything on your course for a set length of time, the server times out your session. Inactivity was created for security reasons and to help increase the overall speed of the web page and the course. If you are accessing your course and get up and leave, go to lunch, or start browsing other pages when you come back, you will need to log in again and create a new session.

Slow or Unstable Internet Connection

  • If your internet connection is slow or unstable, periodically disconnecting and reconnecting, it can cause a website session to expire. When the internet connection is lost the course or website can be terminated, resulting in a session expired message. You may click here to check your internet connection and launch again your course.

If you need further assistance, you may email us at support@360training.comchat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.

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