Customer Support Solutions

Can I take the course from various locations or log on from different computers?

Our online programs are designed so students can access their accounts from any compatible computer with Internet Access.  Except for our…

Mon, 22 Oct, 2018 at 12:13 PM
I purchased the wrong course, can I switch my course to a different one and just pay for the difference?

Yes.  As long as the incorrect course has not been completed/expired/dropped, you may request to have this be replaced with…

Thu, 18 Oct, 2018 at 7:35 AM
How do I contact an instructor, if I need help with course content?

If any time during the course, you need any clarification or help with course content and need to speak with…

Mon, 22 Oct, 2018 at 8:12 AM
I no longer need the course, can I transfer it to somebody’s account?

Yes.  As long as the course has not been completed or the current progress does not exceed 30%, the course…

Wed, 17 Oct, 2018 at 3:15 PM
Do you offer any discounts or free courses?

For discounts and other promotions, please contact our Enrollment/Sales Department at 888-360-8764. Or visit our Promotions page for our latest hot deals….

Wed, 17 Oct, 2018 at 3:33 PM
Where can I get a copy of my receipt?

To access your purchase receipt, please follow these steps: 1.  Log on to your 360training.com account.  Go to www.360training.com.  Click…

Mon, 22 Oct, 2018 at 7:51 AM
What do I do if I run into technical difficulties or the system malfunctions while I’m logged in?

Our customer support staff is ready to assist you, 24 hours a day, seven days a week. Three ways to…

Mon, 22 Oct, 2018 at 2:11 PM
Is my course available in Spanish version?

The majority of the courses we offer are delivered in English.  There are only a few that are translated in…

Wed, 17 Oct, 2018 at 3:42 PM
Can I have another person use my own user account to purchase and complete a course?

No.  Since our courses generates certificates after successful completion, it is very important that each learner has their own account….

Wed, 17 Oct, 2018 at 3:16 PM
I’m trying to purchase a course, but I’m getting an error at check out.

If you are getting a “Tax Error”, please see Enrollment Error If you are getting a different error code.  Please take…

Thu, 18 Oct, 2018 at 7:38 AM
I purchased (a) course/s, but it’s not showing up in my account.

Please make sure that you are logged on to your account correctly.  (See:  Where do I log-in to access my…

Mon, 22 Oct, 2018 at 2:17 PM
I purchased the wrong course, can I switch my course to a different one and get credit from my initial payment?

Yes.  As long as the incorrect course has not been completed/expired/dropped, you may request to have this be replaced with…

Thu, 18 Oct, 2018 at 7:32 AM
I purchased a course for someone using my account, but the course was assigned to me. How do I assign it to another person?

If you have signed in to your 360training account to purchase a course, the course will automatically be added to…

Mon, 22 Oct, 2018 at 2:15 PM
I purchased the wrong course, can I switch my course to a different one?

Yes.  As long as the incorrect course has not been completed/expired/dropped, you may request to have this be replaced with…

Wed, 17 Oct, 2018 at 3:54 PM
I’m getting this error at check out: Error:Error calculating tax for order item “1”. General completion code “5,010” from TAXWARE: “No destination country code passed.”.

This error appears if you have an incomplete mailing address on your profile. Please make sure your complete mailing address…

Mon, 22 Oct, 2018 at 8:15 AM
I’m currently subscribed to a course library. I want to cancel my subscription, how do I proceed?

To cancel your subscription, please follow these steps: 1. Go to www.360training.com (or to the relevant store where you made…

Mon, 22 Oct, 2018 at 8:11 AM
I bought a course that includes a textbook. How long will it take before I receive my book/s?

Our default shipping timeframe is 3-4 days from the date of purchase. All textbooks are shipped through UPS Ground Service….

Mon, 22 Oct, 2018 at 7:43 AM