Frequently Asked Questions

Get answers to your top questions about workplace safety and training from our team of experts.

OSHA 30 Construction

Other FAQs

Confined Space FAQs

FAQS

Confined Space FAQs

READ NOW
DOT Training FAQs

FAQS

DOT Training FAQs

READ NOW
HAZWOPER FAQs

FAQS

HAZWOPER FAQs

READ NOW
OSHA Training FAQs

FAQS

OSHA Training FAQs

READ NOW
MSHA Training FAQs

FAQS

MSHA Training FAQs

READ NOW
UST Training FAQs

FAQS

UST Training FAQs

READ NOW
EM 385-1-1 FAQs

FAQS

EM 385-1-1 FAQs

READ NOW

General FAQs

When Does My Course Expire?

‌‌

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.

For more information about course expiration dates, please read our Terms of Use.

How Quickly Will I Get My Certificate of Completion?

‌‌

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What Can I Do If I Lose My Certificate?

‌‌

If you lose your certificate of completion and need a new one, you are able to reprint your certification by logging into your account. If you're still having issues finding your certification of completion, you can contact customer service at (877) 881-2235 or support@360training.com.

What If I Need a Refund for My Training Course?

‌‌

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

  • Your purchase was made no more than 72 hours prior to your refund request.
  • You have NOT:
    • Attempted any portion of a test or exam.
    • Requested or been issued a certificate of completion.
    • Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.

Why learn with us

icon

We’ve been trusted by millions of learners to provide their regulatory-approved training.

icon

You get simple to follow course content that you can access anytime, anywhere.

icon

We're here for you 7 days a week with online chat and toll-free phone support.

icon

You’re in good hands. We’ve been in business for over 20 years.