Language Access Plan | 360training

The purpose of our Language Access Plan is to describe how we will ensure meaningful access to NYC students with Limited English Proficiency (LEP). The plan is required by Local Law 196.

Course Provider ID:
4T02 360training.com, Inc.

What languages does your organization serve?
English

Describe the language access resources your organization has to serve individuals with LEP. You should refer students to a course provider that may be offering a course in their preferred language. For a list of the languages offered by Department-approved Course Providers, please refer to the Department’s website: https://www1.nyc.gov/site/buildings/safety/dob-approved-course-provider-list.page.
360training.com's general customer support has an option for students to obtain course information and technical assistance in Spanish. Furthermore, our marketing pages are updated with list of the languages offered by Department-approved Course Providers for language preference.

Does your organization have bilingual staff? Describe resources:
360training.com's general customer support has an option for students to obtain course information and technical assistance in Spanish.

Does your organization assess the language proficiency of bilingual staff Describe:
During the hiring process of bilingual staff, it is made sure that the candidate is adequately proficient in the language. They are put through specific tests and scenarios to test their command over the language.

Does your organization conduct construction safety trainings in different languages? Describe (what languages):
Yes, 360training.com, Inc. offers only OSHA authorized General and Construction industry Outreach courses in Spanish Language.

Does your organization have materials related to construction safety trainings in different languages? Describe:
Yes, 360training.com, Inc. offers only OSHA authorized General and Construction industry Outreach courses in Spanish Language which include study guides and other supporting material for the learners.

Does your organization have a referral process to refer individuals to other providers who can provide trainings in their preferred language? Describe:
Our marketing pages are updated with list of the languages offered by Department-approved Course Providers for language preference.

Does your organization have interpretation services (through vendor or other resources)? Describe:
No. 360training.com, Inc. does not offer such services through vendors or other resources.

Does your organization conduct trainings to staff on language access policies/procedures, language access resources available and how to utilize them to serve individuals with LEP? Describe:
360training.com, Inc. has Spanish speaking staff. Our general customer support has an option for students to obtain course information and technical assistance in Spanish. During the hiring process of bilingual staff, it is made sure that the candidate is adequately proficient in the language. They are put through specific tests and scenarios to test their command over the language.

Other language access resources – describe
None

Describe the steps staff taken at your organization to serve individuals with LEP.
360training.com, Inc. has Spanish speaking staff. Our general customer support has an option for students to obtain course information and technical assistance in Spanish.

How does your organization make individuals with LEP aware of your organization’s language access resources (e.g., the resources you noted above that help your organization communicate with customers with LEP)?
Staff share information about organization’s language access resources at intake/during engagements with customers.

Describe what your organization will do if an individual needs services in a language for which no other organization can provide.
360training.com, Inc. will refer such learner to NYC DOB for further assistance.

Describe the goals your organization has to improve the way it serves individuals with LEP.
360training.com, Inc. has a process of bi monthly training sessions for it's entire support team in order to serve the individuals better.