Communications are those varieties of ways people use to convey an idea or information from one brain to another. Every spoken or written word is subject to interpretation. The speaker or writer interprets and means something by every word which may not be the same interpretation of the listener or reader. Each interpretation is based on the experience of the listener or reader. This course covers the following topics in communication: passive/aggressive behavior, indirect/assertive communication, self-talk that leads to passive/aggressive/indirect/assert behavior, delivery of messages, attentive/active/non-defensive listening, I-language, roadblocks to effective listening and includes a case study in communications breakdown.
Upon completion of this course, the student will be able to:
- Understand how people use different ways to communicate ideas and information
- Understand the different types of communication like passive/aggressive behavior, indirect and assertive communication
Effective Communications in Management - Oklahoma Real Estate Commission
End of Course Instructions
Once you have completed this continuing education course you return to your student profile page where your Certificate of Completion is available for printing. Please keep a copy of your certificate for your own records.
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