Communications CAPPS 10 Bridge: CUC and IM&P Update

CAPPS 10 Bridge: CUC and IM&P Update

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  • Course Delivery: Virtual Classroom

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Description

CAPPS Cisco Unified Communications (UC) and Instant Messaging (IM) and Presence Bridge is a three-day, hands-on course that provides an option if you have taken the CCNP Voice CAPPS course, or are otherwise familiar with the content of that course, to learn the new material added to CAPPS10 to cover the latest CSR 10.6 technology. The CAPPS Bridge course is a “delta” course designed to help you take the CAPPS10 exam to upgrade your “CCNP Voice’ knowledge base to “CCNP Collaboration”.

Who should attend

  • Network administrators and network engineers
  • CCNP Collaboration candidates who have previously taken the CCNP Voice CIPTV2 course
  • CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
  • Systems engineers
 

Course Objectives

Course Objectives

  • Design and deploy Cisco Unity Connection in a CSR 10.6 virtual solution.
  • Integrate Cisco Unity Connection with PLM and with Cisco UC Manager using both SIP and SCCP
  • Configure Cisco Unity Connection Users, Templates, and Class of Service and including video greetings
  • Configure Cisco Unity Connection system settings, restriction tables and LDAP integration
  • Implement Cisco Unity Connection Dial Plan and Call Management
  • Configure Unified Messaging
  • Troubleshoot Cisco Unity Connection
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Jabber with LDAP
  • Troubleshoot Cisco Unified IM and Presence
 

Topics Covered

Module 1: Cisco Unity Connection

  • Design and deployment
  • Integrating with Cisco Unified Communications (UC) Manager
  • Configuring users, templates, and class of service
  • Cisco Unity Connection system configuration
  • Dial Plan and Call Management implementation
  • Unified Messaging configuration
  • Troubleshoot Cisco Unity Connection
  • Deploy voice mail redundancy in branch offices

Module 2: Cisco Unified IM and Presence Implementation

  • Design and deployment
  • Components and communication flows
  • System integration
  • Cisco Jabber integration
  • Cisco Jabber mobile configuration and integrating directory servers
  • Verification and troubleshooting tools

Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager

    • Integrate Cisco Unity Connection with Cisco PLM
    • Configure Cisco Unified Communications Manager for an SCCP Integration
    • Configure Cisco Unified Communications Manager for a SIP Integration
    • Discover Call Routing in Cisco Unity Connection
    • Configure Call Forward Based on Call Classification
    • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users

    • Modularize and Automate User Creation
    • Access User Pages and Web Inbox
    • Manage User Greetings
    • Message Notification
    • Mailbox Quotas and Message Aging
    • Distribution Lists
    • Configure Video Greeting
  • Configuring Cisco Unity Connection System Settings

    • Set Up the System
    • Integrate Cisco Unity Connection with the LDAP Server
    • Import Users from the Cisco Unified Communications Manager
    • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management

    • Create a Dial Plan and Set Up Site-Specific Directory Handler
    • Create an Interview Call Handler
    • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging

    • Enable Integrated Messaging
    • Configure Unified Messaging
    • Secure Messaging
  • Troubleshooting Cisco Unity Connection

    • Trace MWI Issues
    • Monitor a SIP Call Flow
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

    • Set Up Cisco Unified Communications Manager for Presence Integration
    • Set Up Cisco Unified Communications IM and Presence
    • Configure Service Discovery
    • Install Cisco Jabber
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

    • Configure Cisco Jabber in Phone-Only Mode
    • Set Up Cisco Jabber in Full UC Mode
    • Use Jabber Config File Generator to Enable Features
    • Enable Voice Messaging in Cisco Jabber
    • Use RTMT to View Performance Counters
    • Configure LDAP and UDS Directory Access
  • Configure Cisco Jabber Mobile and Integrate Directory Servers

    • Photo Retrieval in Cisco Jabber
    • Configure BYOD and Configure Cisco Jabber Mobile
    • Configure Additional Features
    • Integrate Microsoft Exchange Calendaring to Show Presence Status
  • Troubleshoot Cisco Unified Communications IM and Presence

    • Trace Cisco Jabber Login and Logout Messages
    • Trace Instant Messaging
    • Trace a SIP Status Update Message
 

Prerequisites

Prerequisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing.
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.
 

Subject Matter Expert

NA

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