ITIL ITIL Intermediate PPO Certification Training

ITIL Intermediate PPO Certification Training

699.00 699.00
$699.00
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  • Course Delivery: On Demand
  • Duration: 8 
  • Language: English
  • Difficulty: Intermediate
  • Audience: ITIL Professionals

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Key Features

  • Eight hours of high-quality e-Learning content
  • 30 PDUs offered
  • Highest pass rate
  • 10 chapter-end quizzes
  • 2 simulation exams
  • 2 ITIL Intermediate PPO Sample Tests
  • Accredited by AXELOS
  • Mobile friendly
 

Description

ITIL® Intermediate Planning, Protection and Optimization (PPO) module is a part of ITIL® Intermediate Capability stream and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on key ITIL® process and role areas such as Capacity management, Availability management, ITSCM, Information security management, and Demand management. ITIL PPO certification training will enhance your knowledge and skills to apply PPO practices and processes to new and updated services, service management systems, technology architecture, and measurement systems as well as ensure sustainable results that meet user needs.

 

Course Objectives


  • Understand the service design in PPO and the service lifecycle context
  • Describe the processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Explain how capacity management, availability management, and IT service continuity management can help to realize successful service design
  • Describe how Information security management is an essential part of the overall corporate governance framework
  • Define planning, protection, and optimization of roles and responsibilities
  • Understand the technology and implementation considerations
  • Describe the organizational roles relevant to PPO
 

Topics Covered

Introduction to PPO

  • Purpose and objectives and value of service design
  • The lifecycle in context
  • Service design basics
  • The interfaces of design coordination with other processes related to PPO

Capacity Management

  • The purpose and objectives of the capacity management process
  • The scope of the capacity management
  • The importance of capacity management as a process to generate business value
  • Capacity management policies, principles, and basic concepts
  • The main activities, methods, and techniques that enable capacity management and how they relate to planning, protection, and optimization
  • The triggers, inputs, outputs, and interfaces of capacity management and its interfaces with other processes
  • The capacity management information system and its role in information management
  • How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
  • Challenges and risks of capacity management

Availability Management

  • The purpose and objectives of the process
  • The scope of the process
  • The importance of availability management as a process to generate business value
  • Availability management policies, principles, and basic concepts
  • The main activities, methods, and techniques that enable availability management and how they relate to PPO
  • The triggers, inputs, outputs, and interfaces of availability management and its interface with other processes
  • How availability management relates to information management
  • How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful availability management
  • Challenges and risks of availability management
  • IT Service Continuity Management

    • The purpose and objectives of the process
    • The scope of the process
    • The importance of ITSCM as a process to generate business value
    • ITSCM policies, principles, and basic concepts
    • The main activities, methods, and techniques that enable ITSCM and how they relate to planning, protection, and optimization particularly stages 1-4 of the ITSCM lifecycle:
      • Initiation
      • Requirement and strategy
      • Implementation
      • Ongoing operation
    • Invocation of ITSCM
    • The triggers, inputs, outputs, and interfaces of ITSCM and its interface with other processes
    • Information management for ITSCM
    • How the critical success factors and key performance indicators can be used and applied to demonstrate the efficiency and effectiveness of successful IT service continuity management
    • Challenges and risks of ITSCM

    Information Security Management

    • The purpose and objectives of the process
    • The scope of the process
    • The importance of information security management as a process to generate business value
    • Information security management policies, principles, and basic concepts
    • The main activities, methods, and techniques that enable this process and how they relate to planning, protection, and optimization
    • The triggers, inputs, outputs, and interfaces of information security management
    • Information security management and security
    • Information management within the problem management process
    • How the critical success factors and key performance indicators can be used and applied to demonstrate the efficiency and effectiveness of successful information security management
    • Challenges and risks of ISM

    Demand Management

    • Purpose and objectives of demand management
    • Scope of demand management
    • Value to business
    • Policies, principles, and basic concepts
    • Process activities, methods, and techniques of demand management
    • Triggers, input, outputs, and interfaces
    • Information management and demand management
    • Critical success factors and key performance indicators
    • Challenges and risks of demand management

    PPO Roles & Responsibilities

    • Process manager
    • Process practitioner
    • Capacity management process manager
    • Availability management process manager
    • ITSCM process manager
    • ISM process manager
    • Demand management roles

    Technology and Implementation Considerations

    • The generic requirements for technology to assist service design
    • The evaluation criteria for technology and tooling for process implementation
    • The good practices for practice and process implementation
    • The challenges, critical success factors, and risks related to implementing practices and processes
    • How to plan and implement service management technologies
    • The consideration for implementing technologies in supporting the processes within planning, protection, and optimization practice in particular, designing technology architectures

    Summary and Directed Studies

    • Review of key concepts
 

Prerequisites

Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate PPO certification.

 

Quiz Information

This course contains 10 end-of-chapter quizzes and two simulation exams.

 

Exams

ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 28 hours of professional training before attending exam on ITIL Intermediate capability modules. The exam fee for ITIL Intermediate exam is different as per governing bodies.

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