Customer Service Basics
Building Customer Rapport*
Understand how to strengthen rapport with each of your customers.
Customer Service Confrontation and Conflict*
Learn techniques for effectively managing difficult customer situations.
Customer Service Over the Phone*
Understand the key actions for delivering great customer service by phone.
Developing Your Customer Focus*
Understand the actions you need to take to strengthen customer loyalty.
Internal Customer Service
Learn how to strengthen your relationship with "internal customers.
Listening to Your Customers*
Learn how to strengthen your listening skills get key info from your customers.
Serving Customers in the Field*
Discover essential actions for delivering great customer service in the field.