I am using MAC and I can’t share my entire screen. It says ‘You have cancelled screen sharing’. What do I do?

MAC users (Catalina OS to higher OS) need to do some additional steps in order to enable screen sharing.

• First, you need to go to 'System Preferences' by clicking the 'Apple Icon' at the top left.

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• Then, click the ‘Sharing’ icon. 

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• Make sure that there’s a check on 'Screen Sharing' box and select 'All Users' for the allow access selections. 

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• Now, go back to 'System Preferences' by clicking the 'Apple Icon' at the top left. 

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• Then, go to ‘Security and Privacy’. 

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• Next, click the ‘Privacy’ tab and go to ‘Screen Recording’. Kindly make sure that you select the browser that you are using to allow the apps. 

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Note: To make sure that changes are saved, kindly restart your device after doing the instructions.

You may watch this video as well for further details.

If you need further assistance, you may email us at support@360training.com, chat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.